Shipping & Returns
Shipping Policy
At BeefBoy, we strive to ensure that your order is delivered promptly and in the best condition possible. Please review the following points regarding our shipping policy:
Freshness and Sourcing: We take pride in serving only the freshest, raw meat that is professionally cut and sourced from our trusted partners, who are trained slaughterhouses known for their expertise.
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Delivery Timeframe: The delivery time for your order may vary depending on factors such as customizations and distance. Typically, deliveries can range from 90 minutes to 3 hours. We make every effort to deliver your order within the estimated timeframe.
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Potential Delays: Please note that there may be occasional delays in delivery due to factors beyond our control. Our delivery partners may experience high order volumes, which can lead to delays. Additionally, adverse weather conditions can also affect delivery schedules. Furthermore, in compliance with legal regulations, deliveries may be delayed if any legal restrictions, such as Section 144, are imposed.
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Delivery Process: While we strive to deliver orders directly to your doorstep, the feasibility of delivery may vary depending on the area. We request customers to cooperate with our delivery partners to ensure a smooth delivery process. In cases where the delivery partner cannot reach the doorstep, customers may need to collect their orders from a designated point.
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Unattended Deliveries: If an order is unable to be delivered due to unavailability or any other reason, we can arrange for redelivery upon request. However, please note that an additional custom partner delivery fee may apply for such cases.
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Contact Information: To ensure a hassle-free delivery experience, it is essential to provide accurate and up-to-date contact information during the ordering process. Please double-check your details to avoid any inconvenience.
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We appreciate your understanding and cooperation regarding our shipping policy. If you have any further questions or concerns, please feel free to reach out to our customer support team, who will be happy to assist you.
Return & Exchange Policy
At BeefBoy, we strive to provide the best products and services to our customers. Please review the following points regarding our cancellation and return policy:
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Cancellation and Refunds: Cancellations are only eligible for refunds in the event of stock unavailability or as per store policy. Once an order is placed, no cancellations are allowed as we begin processing the order immediately for fast delivery.
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Returns and Refunds for Damaged or Quality Concerns: If you have any concerns regarding the quality or condition of the delivered product, please contact our customer support team within 90 minutes of the order delivery time. Our support team will assess the product's quality and address your concerns accordingly. This may involve issuing a refund, gift card, or coupon to your order, subject to terms and conditions.
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Customer Support Assistance: Our dedicated customer support team will assist you throughout the process of addressing any product-related concerns. They will conduct quality checks and work with you to resolve any issues regarding damaged or unsatisfactory products.
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Manual Errors and Unattended Deliveries: Please ensure that you provide accurate delivery addresses and contact information during the ordering process. In the event of manual errors or unattended deliveries, we cannot offer refunds or exchanges. However, in certain cases, it may be possible to arrange for redelivery, subject to an additional delivery fee.
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We appreciate your understanding of our cancellation and return policy. If you have any further questions or require assistance, please reach out to our customer support team. We are here to help ensure your satisfaction with our products and services.